We at, Encora technologies, a leading solution provider in Asia Pacific, We have an immediate opening for âApplication supportâ for one of our Top Project Based in Cyberjaya, Malaysia
Experience : 3.0+ Years Salary : Not a Constraint to right fit* Work/Interview Location : Kuala Lumpur, Malaysia Mode of Interview : Face to Face (Locally Available) || Skype Mode of employment : 12 Months Extendable Contract
Requirement â" Application Support â¢ 3 -4 yearsâ experience â¢ Unix/Linux should be excellent â¢ Oracle Database experience â¢ Scripting hands on in Unix like systems â¢ Excellent Communication
*KINDLY REFER YOUR FRIENDS AND COLLEAGUES* If you are interested kindly share your Updated CV with Photograph/Resume to Govarthan.email@example.com with the below mentioned Mandatory details:
Name as per the Passport Total IT Experience: Relevant Experience(Application Support) Current Salary: Expected Salary: Current Employer: Notice Period: (If Negotiable Kindly specify) Educational Qualification: Marital Status: VISA (if you are holding valid visa, Provide the status and validity) : Passport Number & Validity: Current Location: Regards Gova ________________________________________ Encora Technologies Sdn. Bhd. || UNIT 16-02, Level 16, Menara Q Sentral, No 2A, Jalan Stesen sentral 2, KL Sentral, 50470 Kuala Lumpur, Malaysia || Office/Land Line: +603 2276 3188 || Mob: +601 6635 1408 || Skype: Gova.Encora||Email: firstname.lastname@example.org || www.encorainc.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases