Resources Global Professionals (RGP) www.resourcesglobal.com is a US based global professional services firm with a Big Four heritage. RGP is publicly traded on the NASDAQ (RECN) with a market cap exceeding US$500 million. Our clients range from large global (Fortune 1000) multinational to major local companies in varying industries. Serving clients with more than 2,900 Consultants in 75 offices around the world, we provide advisory, project and interim solutions in the areas of Finance and Accounting, Information Management, Risk & Compliance, Human Capital, Legal Services and Supply Chain Management.
The Hong Kong/Beijing/Shanghai/Singapore office was established in 2000/2005/2007 and works closely with our China/other China offices to provide seasoned consultants to support clients in the region, including mainland China and other Asian cities.
Being a consultant at RGP not only provides the opportunity to work with these multinational clients, but the flexible, project-based nature of our work allows you to be able to manage your work schedule while enjoying the corporate benefits of a major international organization. Please visit our corporate website www.resourcesglobal.com.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases