Work with business users and ensure compliance with policies and business rules. Document the necessary components into functional specifications required by the Business and/or Technical Project Team. Co-ordinate with participating IT Teams to clarify Business requirements Coordinate the User Acceptance Testing (UAT) and ensure all parties work towards completion of tasks as per project timeline. Provide training (train the trainer) and implementation support. Perform documentation of system manuals. Review UAT Test Plan prepared by Business to ensure all changes to cover in Test Plan. Authorize migration of programs to UAT upon sighting SIT sign-off by the Technical Project Team
Functional Skills: Prior experience in Digital banking domain is a must Ability to review BRD and develop corresponding FSD Exposure to 3rd party integration dependencies such as Payment Switch, Stock exchange, Central bank, etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases