o Strong interpersonal skills, verbal and written communication skills and most importantly empathy o Investigate and resolve issues that are reported on related product or services such as requests for account support and reports of potentially abusive content o Respond to user inquiries with high quality, speed, empathy and accuracy
Minimum requirements: Multilingual, can speak and write in at least 2 of these languages - Korean, Vietnamese, Japan, B.Indonesia, B.Malaysia, English etc. Bachelor Degree is desirable Min. 1 year prior Operations experience in a shared services, Business Process Outsourcing environment
KINDLY BRING ALONG ORIGINAL AND COPY OF IC/PASSPORT AND EDUCATION CERT.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases