WORK LOCATION: Penang - Permanent Position
● Provide first level of basic support and escalation to help desk system.
● Tickets and issues documentation.
● Ensure the tickets and issues are solved in timely manner according to SLAs.
● Monitor helpdesk for the tickets assigned to the queue and process based on priority , first in first out.
● utilize and maintain the helpdesk tracking software.
● Report issues to the respective IT units for escalation.
● Assist to coordinate administrative tasks of disaster recovery operations when needed.
● Assume responsible of other relevant tasks as assigned from time to time.
● Candidate must possess at least Bachelor’s Degree , Professional degree or Master’s degree in Computer Science/Information technology or equivalent.
● Knowledge in IT software and Network.
● Prefered skills, MySQL, Sliverlight,Java, C#, MongoDB, HTML.
● Excellent communication skills, writing and problem solving.
● Experience of 1 to 3 years is required.
Please do send across your profiles to firstname.lastname@example.org