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Keywords / Skills : Help Desk, Service desk, It help desk, Technical support, Help desk analyst

1 - 3 years
Posted: 2017-09-05

Nationality
Malaysia
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Other Customer Service
Posted On
5th Sep 2017
Job Description
ESS Engineer:

WORK LOCATION: Penang - Permanent Position

Key Accountabilities


● Provide first level of basic support and escalation to help desk system.

● Tickets and issues documentation.

● Ensure the tickets and issues are solved in timely manner according to SLAs.

● Monitor helpdesk for the tickets assigned to the queue and process based on priority , first in first out.

● utilize and maintain the helpdesk tracking software.

● Report issues to the respective IT units for escalation.

● Assist to coordinate administrative tasks of disaster recovery operations when needed.

● Assume responsible of other relevant tasks as assigned from time to time.

Requirements:


● Candidate must possess at least Bachelor’s Degree , Professional degree or Master’s degree in Computer Science/Information technology or equivalent.

● Knowledge in IT software and Network.

● Prefered skills, MySQL, Sliverlight,Java, C#, MongoDB, HTML.

● Excellent communication skills, writing and problem solving.

● Experience of 1 to 3 years is required.

Please do send across your profiles to pugazhenthy.ramamoorthy@aparinnosys.com


About Company

Apar Innosys is a leading provider of information technology and consulting services and dedicated to helping the world’s leading companies build stronger, new age, digital businesses.


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