At Hitachi Consulting, we bring together the world’s greatest minds, leading edge technology, processes and business acumen to co-create bold solutions.
Social innovation is core to our culture. With 105+ Years of expertise in OT – building and delivering excellence in Smart Cities, Industrial Heavy Equipment, enhancing various Business, and Consumer excellence and 55+ Years of IT – Building key components in Cloud, Analytics, Big Data, Application etc we form a formidable competence to deliver IoT - Insight, Action and Outcome.
Strategies are only great when employees translate them into action. Hitachi assesses how employees translate strategy and provide a process for creating a roadmap to achieve better outcomes.
You have the skills to change the world.
At Hitachi Consulting, each employee brings a unique perspective and set of innovative ideas that help us achieve our business goals of delivering better solutions for our clients. This dynamic and multidisciplinary approach which values unique perspectives and experience is the best way to create solutions for the challenges of the future.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases