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Genesys Architect

Keywords / Skills : IVR, CTI Genesys Architect

7 - 12 years
Posted: 2017-09-08

Nationality
Malaysia
Industry
IT/ Computers - Software
Function
IT
Role
System Analyst/ Tech Architect
Education
Bachelors/ Degree, Diploma/ Non Degree Tertiary
Posted On
8th Sep 2017
Job Description
Core Responsibilities

• Design, develop, configure and deploy IVR/CTI Contact Centre Solutions. 
• Lead and participate in functional analysis of IVR and CTI specifications.
 
• Produces feasibility and effort estimates. 
 
• Document architectural designs. 
• Interface with Project Management and Sales teams. 
 
• Plan Solution Delivery, Deployment, QA guidelines and identify delivery team members. 
 
• Supports integration team to ensure delivery

Skill Set & Experience

• Genesys Framework Expert Required 
• Genesys Routing Expert Required 
 
• Genesys Multimedia (chat, email,etc) Expert Required 
 
• Genesys Agent Applications (GAD GPlus, etc) Expert Required 
 
• Genesys SIP Server Expert Required SIP Technology Expert Required
 
• RTP Technology Expert Required Knowledge of Contact Centre platforms (Avaya, Cisco, Genesys). 
 
• Knowledge of call recording, workforce management 
 
• The ability to meet with international clients, across EMEA and work on different types of projects (development, integration & configuration). 
 
• Strong communication skills, client-facing experience. 
 
• C/C++, VB, Java


About Company

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