• Design, develop, configure and deploy IVR/CTI Contact Centre Solutions.
• Lead and participate in functional analysis of IVR and CTI specifications.
• Produces feasibility and effort estimates.
• Document architectural designs.
• Interface with Project Management and Sales teams.
• Plan Solution Delivery, Deployment, QA guidelines and identify delivery team members.
• Supports integration team to ensure delivery
Skill Set & Experience
• Genesys Framework Expert Required
• Genesys Routing Expert Required
• Genesys Multimedia (chat, email,etc) Expert Required
• Genesys Agent Applications (GAD GPlus, etc) Expert Required
• Genesys SIP Server Expert Required SIP Technology Expert Required
• RTP Technology Expert Required Knowledge of Contact Centre platforms (Avaya, Cisco, Genesys).
• Knowledge of call recording, workforce management
• The ability to meet with international clients, across EMEA and work on different types of projects (development, integration & configuration).
• Strong communication skills, client-facing experience.
• C/C++, VB, Java