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Keywords / Skills : Genesys, Avaya Contact Center, CISCO Contact Centre, IVR, CTI, GAD, SIT, RTP, ITIL

5 - 10 years
Posted: 2017-09-07

System Analyst/ Tech Architect
Other Information Technology - Solution Architect
7000 - 12000 MYR
Posted On
7th Sep 2017
Job Description
  • Design, develop, configure and deploy IVR/CTI Contact Centre Solutions. 
  • Lead and participate in functional analysis of IVR and CTI specifications. 
  • Produces feasibility and effort estimates. 
  • Document architectural designs. 
  • Interface with Project Management and Sales teams. 
  • Plan Solution Delivery, Deployment, QA guidelines and identify delivery team members. 
  • Supports integration team to ensure delivery 

Skills & Experiences:
  • Skill Experience and certifications 
  • Genesys Framework Expert, Routing Expert, Multimedia (chat, email, etc) Expert, Agent Applications (GAD GPlus, etc), SIP Server and Technology expert required.
  • RTP Technology Expert.
  • Knowledge of Contact Centre platforms (Avaya, Cisco, Genesys). 
  • Knowledge of call recording, workforce management 
  • The ability to meet with international clients, across EMEA and work on different types of projects (development, integration & configuration). 
  • Strong communication skills, client-facing experience. 
  • Some C/C++, VB, Java experiences but not a must.

  • Diploma or Bachelor Degree in IT / Computer Science or equivalent 
  • Professional certification is an added advantage – i.e. MCSA/MCSE, IBM Certified System Administrator (Lotus Notes Domino), ITIL IT Service Management Essential, TCP/IP Networking, VoIP 

About Company

A globally recognised IT Shared Service organization providing various solutions and services across some of the notable industries which include but not limited to Financial Services, Manufacturing, Energy & Utilities, Telecommunications and more.
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