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IT Field Engineer (contract basis)

Keywords / Skills : IT Engineer, IT Support, Remote support, Technical support, Software, IT project

1 - 4 years years
Posted: 2017-10-26

Nationality
Malaysia
Industry
IT/ Computers - Software
Function
IT
Role
MIS Executive
Education
Diploma/ Non Degree Tertiary
Posted On
26th Oct 2017
Job Description
  • Responds to and diagnoses complex hardware, software and network problems in a customer focused environment.
  • Prioritize and resolve issues identified by customers and other teams in a timely manner.
  • Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
  • Updates customer on problem status/resolution in accordance with SLA.
  • Monitor the IT service process and workflow to ensure SLAs are met.

  • Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics.
  • Actively participates in team goals and objectives as per performance contract.
  • Actively participates in projects, as assigned


About Company

Getronics is an ICT Services company with an extensive history over the past 125 years. As an expert in workspace management services, connectivity, data centres, and consultancy, Getronics is well positioned to offer best of breed ICT services to many of the FTSE 500 businesses and Public Sector organisations in the world today. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided consistently throughout the world, together with the Getronics Workspace Alliance.

With 2,800 employees in Belgium, Luxembourg, the United Kingdom, Ireland, Switzerland, Germany, Hungary, Malaysia, Singapore, India, and South Korea, Getronics reported full-year revenues in excess of �450 million in 2011. Since 1st of May 2012, Getronics has been part of AURELIUS AG Group, an industrial holding company headquartered in Munich, Germany.

For further information about Getronics, visit www.getronics.com
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