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IT Field Engineer (contract basis)

Keywords / Skills : IT Engineer, IT Support, Remote support, Technical support, Software, IT project

1 - 4 years
Posted: 2017-10-26

Nationality
Malaysia
Industry
IT/ Computers - Software
Function
IT
Role
MIS Executive
Education
Diploma/ Non Degree Tertiary
Posted On
26th Oct 2017
Job Description
  • Responds to and diagnoses complex hardware, software and network problems in a customer focused environment.
  • Prioritize and resolve issues identified by customers and other teams in a timely manner.
  • Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
  • Updates customer on problem status/resolution in accordance with SLA.
  • Monitor the IT service process and workflow to ensure SLAs are met.

  • Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics.
  • Actively participates in team goals and objectives as per performance contract.
  • Actively participates in projects, as assigned


About Company

About Getronics

The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 125 years, the Getronics family has nearly 4,500 employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security.

For further information about Getronics, visit www.getronics.com

Getronics is one of the world’s leading ICT companies and we understand that our people are our greatest asset. We are committed to developing our people, enabling them to deliver service excellence to our clients.

Reasons to join the Getronics family
Getronics is a services business with its biggest asset being its people. We need to ensure that we recruit, reward and retain our employees appropriately. In order to achieve this we are keen to help our employees further their careers in every way possible and to ensure they continue to feel that Getronics is a great place to work from the moment they join and throughout the journey they take with us.

Career Pathway
Getronics offers you the opportunity for job rotation, career advancement and personal growth. As part of your performance management meetings with your manager, you can discuss your career development, identify future career goals, and plan towards meeting these.
Equality & Diversity
We are an equal opportunities employer
It is our policy to ensure that all job applicants and employees are treated fairly on merit regardless of their sex, sexual orientation, marital status, age, race, colour, nationality, ethnic origin, religion and belief, or disability.
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