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IT Solution Centre Engineer (Senior Engineer) (1 year contract)

Keywords / Skills : Front line IT Solution, Laptop & Desktop Computing, Connectivity Services

1 - 2 years years
Posted: 2017-09-18

Nationality
Malaysia
Industry
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Diploma/ Non Degree Tertiary
Posted On
18th Sep 2017
Job Description

Key Responsibilities:

• Manage day-to-day Front Line IT Solution Center operations and able to provide solutions independently to the customers

• Equivalent to Sales Counter and able to manage and resolve the incoming queries

• Able to provide support for Enterprise Desktop Environment and proficient in Laptop and Desktop computing

• Connectivity Services (including Mobile phones, iPads, iPhones, Aircards, Remote Access, Local Area Network)

• Interact with the user at the Front Line IT Solution Center without any hesitation

• Ensure delivery of IT service to the business within agreed SLAs / SLOs including trending over time

Skills and Experience

Basic Qualification:

• BS degree in Information Systems or related field or equivalent experience

• Minimum of 5 years IT infrastructure experience in a MNC

• Able to handle customer queries independently

• Ability to read, write, and speak fluent English and local languages

• Should have worked in Customer Support Environment

•Able to provide training on new Technologies to users

• Professional problem solving skills

Preferred Qualifications:

•Strong working knowledge of desktop, LAN system technologies and mobility services

• Strong communicate skills at all levels of the organization with ability to influence others

•Broad technical expertise in varied architectures

• Experience in customer service delivery in a matrix organization

• Knowledge of Infrastructure & Applications

• Knowledgeable in service delivery techniques and disciplines, ensuring full adherence to standards and ITIL framework

•Strong Knowledge in Microsoft Technologies, Office 365, Microsoft Lync
• Eager to learn new technologies and always update to date on the technology standards inside and outside of the company



About Company

Getronics is an ICT Services company with an extensive history over the past 125 years. As an expert in workspace management services, connectivity, data centres, and consultancy, Getronics is well positioned to offer best of breed ICT services to many of the FTSE 500 businesses and Public Sector organisations in the world today. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided consistently throughout the world, together with the Getronics Workspace Alliance.

With 2,800 employees in Belgium, Luxembourg, the United Kingdom, Ireland, Switzerland, Germany, Hungary, Malaysia, Singapore, India, and South Korea, Getronics reported full-year revenues in excess of �450 million in 2011. Since 1st of May 2012, Getronics has been part of AURELIUS AG Group, an industrial holding company headquartered in Munich, Germany.

For further information about Getronics, visit www.getronics.com
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