A thorough understanding of how business demand influences demand for services, and how service demand influences demand on components. As such sub-processes role will cover are
o Business Capacity Management – to help translate customer business needs and plans into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.
o Service Capacity Management - to manage, control and predict the performance and capacity of IT operational services. This includes managing resources, initiating proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets at an optimized price point.
o Component (underlying hardware infrastructure) Capacity Management - Requires knowledge of how each component individually contributes to the overall service performance, with component capacities designed to deliver overall service capacities. The goal of this sub-process is to reduce the total amount of service degradation by monitoring current performance and predicting future performance of individual components. Balancing costs against resources and supply versus demand.
o Finally Capacity Management Reporting - to provide monthly reporting to be reviewed with customer covering
Deliver ITIL Capacity Management to a large multi-national service provider, ensuring that the
capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a
cost effective and timely manner to end customer. Capacity Management role will considers all (end-
to-end) mainframe resources required to deliver the IT service and contractual SLAs (this includes
plans for short, medium and long term business requirements).
Component utilization tracking and
Trend analysis in utilization,
Forecasting of future component capacity utilization,
Identifying exceptions, risk and opportunities for service improvement to be reviewed
(out of scope would be demand management and DC facilities)
Will regularly communicate to customer on capacity management reporting, recommendations and
actions from the monthly end process.
Will serves as a focal point for any mainframe capacity issues in IT Service Management, hence will
supports the service desk and incident and problem management, with the diagnosis of performance-
related incidents and problem in the resolution of incidents and problems related to capacity (and
customer related queries), working closely with other tower (network, storage, etc).
Will be responsible for reviewing hardware and software configuration, negotiating with vendors and
deciding on appropriate hardware models to meet forecasted demand at optimized cost.
Proven previous experience in similar position performing the role of capacity planning within an
enterprise class datacentre environment is highly advantageous.
Capacity planning related project management skills.
At least 6-10 years Systems Programming experience in MVS or Z/OS with technical knowledge of
SMF – z/OS RMF (70-79), CICS CMF (110), DB2 (100-102), Batch (30)
z/OS WLM, DFSMS
Excellent communication (verbal, written) and interpersonal skills with the ability to build and maintain
strong working relationships at all levels skills/customers.
Strong skills in statistical analysis (coefficient of variation, Holt Winters seasonal, ARIMA regression),
R and Microsoft Office (Excel) for business intelligence required to analyse huge amounts of raw
Good analytical skills and ability to prioritize in a complex, fast-paced environment.