Telecom billing kenan developer. •3+ years of hands on experience in kenan Fx devlopment of customer GUI and batches. • Should be able to interact with the business and users as needed. • Indepth hands on development capability of Java,SQL and Unix . • Prior development experince in Kenan billing/customization is mandatory
We are "Pan Asia Resources Pte Ltd", Headquartered in Singapore, Pan Asia is a US$ 125 million group with business operations worldwide. Founded in 1994, Pan Asia is one of the leading companies in Management and IT consulting services spanning diverse industry domains including Hi Tech, Banking and Finance, Manufacturing and Logistics, and FMCG.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases