Experience with process methodology, development methodologies (Agile, SDLC, Iterative) strongly preferred.
Excellent object-oriented analysis and design skills and system integration skills.
Experience designing and developing process based solutions or BPM (business process management)
Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors and SOAP Services etc
Experience in Pega deployment in application servers.
Basic knowledge in application server and JVM configurations.
Experience in handling connection pools for various DBs.
Experience in full PRPC implementation cycle including enterprise Class Structure design and Rulesets design
Perform code reviews and ensure compliance with application quality, coding, UI and Corporate standards, including review alert logs, running pre-flight and PAL.
Enforce best practices in PEGA architecture / design / coding
Ability to work independently and as a member of a team
Ability to work and communicate effectively with programmers and other IT staff and non-IT functional areas
Strong communication, problem-solving and leadership skills
Work Location: Kuala Lumpur, Singapore, & Bangkok- Thailand.
Interested applicants, Please send us latest resume in word format at firstname.lastname@example.org
Zentact Systems, an IT services company, is in the business of providing high quality software development, integration, consulting services to businesses with process-driven, robust and highly user-friendly approach.
ZENTACT SYSTEMS is logistic software provider for the Inland container freight depot (ICD), Inland Container Freight Station (CFS), PORT Operation and Transportation industries. We have a regional office in Malaysia, India, Singapore and Thailand.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases