Provide secretarial & general administrative support to director Maintain executive’s agenda and assist in different kinds of projects Handle internal and external business correspondences, projects and meetings independently
To compile media summary reports and develop business development proposals as required
Monopoly Team International SDN BHD (MTI) is a multi-business company established in 2012, the core business includes real estate, trading and cosmetic. For real estate business, with our unique contemporary style and total passion for connecting people with property, we aspire to provide the ultimate real estate experience for today’s modern consumer. We are not confined by traditional real estate boundaries when it comes to buying, selling, renting or asset management, instead we are always finding new and innovative ways to satisfy our clients’ needs. For cosmetic business, we are specializing in bringing international cosmetic brands to Malaysia. We became the leading importers of Cosmetics, Beauty, Hair Care, Skin Care & body care products. Our aim is to give our clients the best quality product with reasonable price.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases