Career Channel is an independent executive search firm that collaborates with a few selected leading and emerging companies in Malaysia. We offer you an exclusive range of recruitment services to recruit executives and professionals within your organisation. We understand your needs for inspired, motivated and passionate employees. For that we strive to fulfil your dreams with our absolute integrity and superior service levels. With our extensive experience, we are your answer for exceptional talent and competencies to adapt and thrive across multiple industries. Career Channel is your choice.
Career Channel is a member of InterSearch, a worldwide organization of executive search firms. InterSearch is one of the largest executive search and recruitment practices globally, with the main focus on attracting and promoting cross-border Executive Search assignments and is now ranked among the biggest independent networks per revenues and number of offices in over 50 countries.
As the member of InterSearch we are able to operate nationally and internationally. This has been of great assistance to our clients seeking to expand globally or who are seeking executives from overseas and also multinational corporations setting up here.
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HR Vendors of the Year 2016 - Best Recruitment Firm â" Senior Management roles â" Bronze
Human Resources ASIA Recruitment Awards 2017 - Recruitment Agency of the Year- Bronze.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases