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Position Details: Relocation Consultant

Keywords / Skills : Shell

Posted: 2018-05-06

Software Engineer/ Programmer
Posted On
6th May 2018
Job Ref code
Job Description

· Focus on excellent customer service in each aspect of the transfer process;
· Manage the transfer by coordinating the required services according to the
agreed process and Shell policy;
· Work in partnership together with our client counterpart (TA) in every stage of
the transfer process;

* Pro-actively inform Assignee/TA on process, timelines, responsibilities
and keep them updated on progress at all times;
· Promptly and properly answer calls/e-mails from Assignee/TA and source
information from the relevant stakeholders when needed, whilst keeping
Assignee/TA informed on your actions and timings;
· Identify exceptional situations and support exception requests by obtaining
and providing information required by the TA;
· Identify non-conformities in the process and undertake the necessary actions
to resolve these. Discuss with the immediate manager how to mitigate in
future and ensure appropriate registration in NCR system including follow up
actions taken to support continual improvement of the procedures;
· Resolve an escalation (low/medium risk) swiftly and satisfactory based on
the advice/outcome of the escalation review. In case of high risk escalations,
proactively & appropriately inform your immediate manager for immediate
action, provide the necessary background information and source additional
information upon request;

* Coordinate the communication and tasks of all relevant internal parties in the
transfer process to deliver their service correctly and timely. Actively seek
updates from parties involved and ensure to be aware of progress and latest
status at all times;
· Keep complete and accurate files at all time and complete all tasks accurately,
including on time billing;
· Prepare first time right documentation and communication required as per
process and applying data privacy principles;
· Manage the suppliers involved according to agreed policy and procedures
(both Team offices & partner network) and report feedback on cooperation on
a regular basis to the immediate manager;
· Project member: participation and ownership in assigned project groups
Key Skill(s)

About Company

Career Channel is an independent executive search firm that collaborates with a few selected leading and emerging companies in Malaysia. We offer you an exclusive range of recruitment services to recruit executives and professionals within your organisation. We understand your needs for inspired, motivated and passionate employees. For that we strive to fulfil your dreams with our absolute integrity and superior service levels. With our extensive experience, we are your answer for exceptional talent and competencies to adapt and thrive across multiple industries. Career Channel is your choice.

Career Channel is a member of InterSearch, a worldwide organization of executive search firms. InterSearch is one of the largest executive search and recruitment practices globally, with the main focus on attracting and promoting cross-border Executive Search assignments and is now ranked among the biggest independent networks per revenues and number of offices in over 50 countries.

As the member of InterSearch we are able to operate nationally and internationally. This has been of great assistance to our clients seeking to expand globally or who are seeking executives from overseas and also multinational corporations setting up here.

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HR Vendors of the Year 2016 - Best Recruitment Firm â€" Senior Management roles â€" Bronze

Human Resources ASIA Recruitment Awards 2017 - Recruitment Agency of the Year- Bronze.
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