This role exists to define, drive, and deliver standard processes, data and IT systems which are: Integrated into end-to-end process flows: driving alignment across multiple sites and functions to deliver value to the end customer Aligned to all relevant policies, procedures and regulatory standards Structured to enable the adoption of simplified, standardized IT systems (especially SAP systems), minimizing customization and maximizing the adoption of embedded SAP good-practices Aligned to other internal and external best practices This role is a core IT delivery role driving business change and IT systems programmes in the Trade Spend Management process area. This role requires a high level of knowledge in SAP processes and solution related to Trade Promotions Management, Trade Funds Management and Trade Claims Management. A good understanding of the integration between TPM/TFM/TCM and other SAP components (SD, FI, COPA, BW) is also desirable. Required Qualifications/Experience · Graduate in related discipline or equivalent experience · 3+ years SAP configuration experience in TPM, preferably with SAP certification in respective area of expertise · Experience of multiple end-to-end market/site implementation project lifecycles · Demonstrated knowledge and solution delivery experience across the end-to-end process that they own, acquired through delivery roles in global SAP implementations · Knowledge and experience of SAP solutions in a FMCG environment Continuous Improvement – They must capable of setting clear goals and tracking the realization of these goals through business changes and systems implementation programmes. Structured Analytical Approach: They must be capable of operating in a structured and standardized framework for specifying process and data models etc. Information Search – They must possess research and networking skills enabling them to remain up to date with innovations from inside and outside GSK enabling them to bring new best practice ideas that support business customers realize their objectives Flexible Thinking: They must possess sound judgment on how and when to take on board innovative new ideas. They must understand the options for any decision that they make and make balanced decisions based on facts and data. Consulting skills – They must have strong interpersonal skills capable at building relationships across different stakeholder and functional groups in the organization, capturing and aligning inputs from these groups then driving them to an agreed direction. Teamwork – They must be capable of working effectively in large, complex cross functional teams Communication – They will be capable of clear messages that summarise their desired direction and clarify the benefits to GSK of following this direction Planning –They must be capable of following a detailed plan and reporting progress, achievements and managing slippage Kindly revert with your updated CV to the email address stated below. Additionaly, do let me know if anyone in your professional network is keen to explore this opportunity. We thank all candidates for their interest Only shortlisted candidates will be contacted. firstname.lastname@example.org Thank you
K2 Partnering Solutions is a global provider of enterprise software consultants, on contract and permanent basis. We work with the "Rock Stars" of the industry, consultants with a proven ability to deliver exceptional results on the world’s most challenging and innovative enterprise projects. Today we are an organization of 300 Associates across 15 offices, in 4 continents.
REQ™ are our quality control methodologies that delivers the best consultants to the best projects. Relationships: Connections built on trust, mutual benefit and respect Expertise: Enterprise | Mobile | Cloud | that’s IT Quality: The top 20% of the consultants in the market
Global locations: London | Geneva | Stuttgart | Istanbul | Delhi | Singapore | Beijing | Tokyo | San Francisco | Austin | Sao Paulo | Providence | Boston
ERP - BI - CRM - E/CTRM - Analytics - CLOUD - MOBILE - Social
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases