*Help to look for talent through job sites *Liaise with headhunter *Participate in University career fair *Staff retention program *staff benefits *Organize staff activities *General HR responsibilities
Ingenious - A Professional and Experienced manpower consulting Multinational Company in Malaysia who specialized in placing professional talent in many of the world's greatest organizations in the arena of Engineering, Oil & Gas, Power, Biodiesel, Chemical, Industrial & Building Automation, Telecommunication and Information Technology, Manufacturing, Healthcare and Financial Services. Our clientele includes premier Malaysian companies and prestigious Fortune 500 multinational corporations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases