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Service Desk Analyst L1/L1.5 Support

Keywords / Skills : FileNet, MQ, Pega, ASP/.Net, SFTP, Application Support, L2 support

2 - 4 years
Posted: 2018-03-13

IT/ Computers - Software
Technical Support Engineer
System Analyst/ Tech Architect
System Administrator
Posted On
13th Mar 2018
Job Description
Desired Skills

1. Good communication skills in English

2. Good understanding of application functionality and usage

3. Ability to create SOP’s (Standard Operating Procedures) and Manuals

4. Customer service orientation and ability to work in a team

5. Good interpersonal and communication skills

6. Good ability to understand application monitoring and ticketing tools 

Management Skills 
1. Skills in written and verbal communication.

2. Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution 

Mandatory Skills

1. Hands on experience in Service management tools such as Service Now, Remedy

2. Working knowledge of Level 0, Level 1 Service desk environment

3. Hands on Experience in Batch Job Monitoring tools such as Control-M, Autosys

4. Experience in one or more of the areas Below:

• FileNet, MQ, Pega, ASP/.Net, SFTP

5. ITIL Certification a plus

6. Familiarity with Left shift, Robotic automation tools a plus

7. Mainframe RACF/ Access control knowledge a plus

8. Flexible in taking up ‘on-call’ roles

About Company

Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.
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