Founded and spearheaded by a team of skilled Engineers with global experience, TCS has its headquarter office and operation center in Kuala Lumpur, Malaysia, and branch offices in Canada, Argentina, China, Nigeria and Libya, effectively positioning the company to provide unmatched services globally to the Power and Oil & Gas industrial sector. As stated by our corporate slogan "The Difference is the Approach" we strive to always achieve the highest attainable levels of efficiency in providing timely solutions and services for our clients. Today, we are recognized as an industry leader and have earned the trust of clients globally. We attribute our success to the excellent and innovative solutions we provide to our clients. Our focus and commitment to their needs by assuring direct placement of suitable technical personnel with a high degree of professionalism and integrity have helped us attain a strategic position in the market.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases