• Act as a player coach, managing and coordinating the work of team members • Be the voice for Testing, and ensure our products and deliverables are thoroughly tested before release • Collaborate with cross country teams and super users throughout the organization to understand their projects and their business needs. • Produce Test Scenarios targeting all business requirements, detailed Test cases and Test Procedures • Perform test activities such as test execution, capturing and analysing test results and raising & tracking defects including updating and Maintaining existing test artefacts. • Create, review and approve test plans including scope, test methodology and test case identification • Provide ongoing metrics around testing and quality • Document and produce daily activities report, coordinate and liaise with relevant parties for project related items • Maintain relationship with project teams as well as our clients to continually evaluate, identify opportunities and best practices that can be used to strengthen our delivery and practices. • Participate in team meetings • Maintain appropriate security controls for documents
InfoDrive Solutions (EA Licence No.13C6893) is a Technology Search and Consulting Company specialiases in providing Technology Search, Contracting, Managed Services and consulting services to Global MNC’s, SME’s and large Regional clients. We use our years of experience in recruiting strategies to create a value added service to our Customers. We cater in Technology domain in the below mentioned area:-
1. Technology Search:-
2. Contract/Staff Augmentation:-
3. Managed Services:-
At InfoDrive Solutions whatever we do we do that keeping in mind the long term relationships with our Customer, which mean going that extra mile to make the relationship stable and transparent.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases