Affin Hwang Capital is a specialist investment banking group. From both our primary offices in Kuala Lumpur and Penang, our multi-product teams cover both retail and institutional clients.
GLCs and mid-to-large cap corporations form the core of our institutional client business. To these organizations, Affin Hwang Capital offers high quality advisory and execution services across investment banking, institutional securities, and asset management.
For individuals, we focus proactively growing wealth through our unique asset management approach. Our retail securities team deliver convenience, value and premium service.
We value long-term relationships with our clients, emphasising trust, flexibility, collaboration and independent thinking. As one of Malaysia's leading bank-backed investment banking groups, we use our expertise to continually tackle the most compelling financial challenges and deliver pioneering solutions to our clients.
Affin Hwang Capital is part of the Affin Banking Group. To learn more, visit www.affinhwang.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases