Identify and grow new / existing potential resellers.
To work closely with inbound sales to identify client requirements, promotes product & services, provide quotation, determines stock availability / backlog checking, order processing, delivery, manage account receivable and resolves day to day issues.
To do credit review for run rate / project when required to ensure sufficient credit limit.
Work closely with Product Manager on special bid request, go-to market program.
Attend vendor’s launch & training.
You are invited to apply if you:
Proven Account Management skills required in order to create, maintain and enhance customer relationships.
Motivated, goal oriented, persistent and a skilled negotiator.
High level of initiative and work well in a team environment.
Excellent written and oral communication skills.
Language required: English, Bahasa Malaysia and Mandarin.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases