GMA was founded in 2008 with the aim of establishing excellence in Software Development Services. We specialize in assisting companies with an ongoing development and custom development . Our offshore and onsite model is highly focused towards development which requires deep domain knowledge of the software solutions and development processes employed by our clients.
Our Offering: - Enterprise Solutions (ERP,BI,CRM) - Application Development and Maintenance (JAVA, .NET, Oracle and Mainframe) - Quality Assurance and Testing (Manual and Automation)
We are a team of highly motivated professionals whose shared passion is to contribute positively and significantly to our clients' business success. Our core values are integrity, teamwork, quality, continuous self improvement, performance driven and open communication.
GMA establishes development teams for local clients and international clients. We work with clients for which IT is strategic. They share our belief that talented developers give great value to their development. Our international clients, combined with our work environment allow us to attract the most talented software professionals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases