Provide Accounts Payable transaction processing support to deliver Accounts Payable services to BSSCKL‘s customers in accordance with established Accounts Payable processes and work procedures and in compliance with BASF policies, FRC requirements and local company legal and statutory requirements (if applicable).
Ensure that timelines and quality meet the agreed service levels and targets.
To act as a backup, assist and perform other AP tasks as and when required.
Support new and existing team members through proper knowledge transfer, sharing of resource, knowledge and experience
Process accounts payable workflow (Invoicing) within the given time frame
Attend to the Accounts Payable inbox and assigned tickets accordingly
Fill-up rejection forms accordingly, reason should be clearly identified and no invalid rejection.
Monitor and process urgent requests before the specified deadline.
Enter recurring entries on the 1st working day of the month.
Resolve accounts payable and vendor issues
Create ticket (Quick Close) for all service requests
Process all the expense claims request received from local company as per agreed timeline.
Resolve Concur error, i.e. ensure complete information received and edit for auto-posting (interfaced to SAP).
Process VAT claims
Perform vendor reconciliation and coordinating with local company and vendor to resolve any issue.
Perform month end process and prepare month end reports
Degree in Accounting, Finance or Business Administration
Minimum of 1-2 years of working experience in Accounts Payable or any other accounting function preferably from a Shared Services technical & Professional Knowledge
Basic knowledge and experience of MS office tools
Proficiency in English and Japanese with good communication and writing skills as this role needs to support Japan market
BASF Shared Services Center Kuala Lumpur was established in 2005. Located in Kuala Lumpur, the shared services center has nearly 700 employees and provides functional services in the areas of Finance, Controlling, Information Services, Human Resources, Environment, Health & Safety, Procurement and Import-Export Operations Services to BASF companies and affiliates in 17 markets across the Asia Pacific region. BASF has three other shared services centers located in Berlin and Ludwigshafen in Germany and in Montevideo, Uruguay, that cover Europe and the Americas.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases