ASIA MEDIA Sdn. Bhd. is a wholly owned subsidiary of Asia Media Group Berhad. It is a leading Transit Media Company based in Malaysia and operates the largest Transit TV network in Malaysia (certified by Malaysia Book of Records). ASIA MEDIA currently have 3,993 LCD-TV screens operating in more than 1,800 buses which includes city buses and long travel buses in peninsular Malaysia as well as Malaysia - Singapore cross-border bus, Causeway Link.
Asia Media TV channel currently has 500,000 audience per day and 3.5 million audience per week based on the number of tickets count by the respective bus companies. ASIA MEDIA TV delivers compelling contents such as entertainment, sports, technology, documentary and community messages in high quality digital audio-visual format.
Asia Media TV unrivaled by many mainstream medias captivates 3,500,000 viewers weekly. Daily 400,000 commuters or about 25% of Klang Valley population ferried by RapidKL is now able to enjoy the latest infotainment programme brought to them by Asia Media. Causeway Links has daily ridership of 100,000 in Johor Bharu and across the causeway into Singapore.
In addition to entertainment programmes, commuters are kept informed with the latest information about Government various initiatives, public service announcement and various community messages.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases