TravelBiz (Hogg Robinson Group Malaysia) has over 40 years of experience in the business of servicing the sophisticated and discerning needs of international travelers. We have 4 branches located in major towns nationwide with Head Office being located in Kuala Lumpur. Our Corporate Travel Division continue to implement best practices in our endeavor to ensure client's satisfaction through our expertise and strong leadership to allow us to professionally serve all our corporate clients travel needs. In addition, our Tours Division offers tour packages to worldwide destinations and ensuring our leisure travelers be guided in their choice of packages by our experienced line of staff.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases