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Accounts Receivable Analyst - Customer Management

Keywords / Skills : Customer-focused, Positive attitude, Proficient in using Microsoft Office products, Problem Management, Task Management, Ethical, Team Player, Oracle, ERP, Sharepoint

2 - 5 years
Posted: 2019-06-20

Other Roles - You may specify your option
Post Graduate
300000 - 400000 PHP
Posted On
20th Jun 2019
Job Description
Essential Responsibilities :

• Receives inbound calls from customers

• Maintain a positive and professional attitude towards customers at all times.

• Keep record of all customer interactions by way of ServiceNow ticketing tool.

• Perform customer issue identification and first call resolution.

• Perform outbound call for callback activities.

• Reach out to other functional teams to resolve customer issues.

• Work closely with AR Cash Application and Collections teams relative to ServiceNow tickets submitted to ensure timely issue resolution.

• Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems

• Assist with other Customer Management duties or projects as assigned, including continuous improvement efforts

Qualifications :
• Bachelor’s degree in Accounting, Business Management or related field preferred

• With at least 2 years of experience in Financial shared services or customer service environment

• Proficient computer skills including Microsoft Excel experience (SharePoint a plus)

• With experience in Oracle system and other ERP systems

About Company

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."
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