Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders. Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers. Troubleshoot problem that arises.
Maintain updated systems for filing, inventory, mailing, and databases
Handle incoming and outgoing office correspondence
Compile and maintain records of office activities and business transactions Type, format, proofread and edit documents such as purchase orders, shipping documents & etc Manage work schedules, calendars, and appointments Requirements
Proficient in the use of computers,
Strong communication skills; ability to interact productively with supervisors, peers, and subordinates
Excellent time management
High school diploma or equivalent required
Preference given to those with 2 years working experience in ISO9001-2015 company
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases