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Keywords / Skills : Google Analytics, Google Adwords, Salesforce, CPQ

5 - 10 years
Posted: 2018-11-16

Customer Service/Call Centre/BPO
Admin/ Data Processing
Posted On
16th Nov 2018
Job Description
Primary Responsibilities: 
• Lead and coach a department of 1-2 Analysts that’s expected to grow over time.

• Enable senior management to make informed, data-based driven decisions by providing predictive analytics, particularly in areas where data is difficult to assess or is unreliable and a high level of analytical skill is required.

• Mine and analyze data from company databases to drive optimization and improvement of sales, customer support, marketing, and business strategies.

• Proactively assess the effectiveness and accuracy of new data sources and data gathering and integration, centralization techniques.

• Oversees the collection and transformation of data.

• Oversees delivery of data needs to business units.

• Interprets requests for data, and delivers results in a form that is understandable and answers the need of the business unit by building, implementing and maintaining customer support, sales, engineering and business intelligence reporting

• Create custom dashboards for executive leadership tracking key performance indicators, trends and conduct statistical analysis of data

• Develops and presents the Data Analytics Department annual strategic plan

  • Bachelor's Degree holder
  • 5+ years of experience conducting data analysis, manipulating and connecting disparate data sets through, providing business intelligence, reporting and dashboard visualizations to key stakeholders 
  • An ideal candidate has equivalent experience to those with a B.A./B.S. in Applied Mathematics, Statistics, Physics, Economics or another quantitative field 
  • Required experience using statistical programming or database query language to manipulate data and draw insights from large data sets. 
  • Experience analyzing data from 3rd party providers: Google Analytics, Adwords, Salesforce, CPQ etc. 
  • Experience visualizing/presenting data for stakeholders 

About Company

"Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with
annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos)."

Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

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