• Candidates with background in analytics and or reporting/MIS teams will be preferred
• Hands on experience with Adobe Experience Cloud or Google Analytics or Alexa
• Advance expertise in MS Excel, VBA, MS Access and Presentation [must have], Basic SQL skills.
• Hands-on approach: Incumbent must have a hand-on working mindset with managing and working with small group of team members, Candidate must have problem solving and troubleshooting attitude to look for solutions within the available means and resources must have ability to work on details and visualize solution with 360 degree impact analysis.
• Understanding of database architecture design and SQL is advantageous
* Certifications/licenses –
• LOMA [ good to have ] ,
• Any system / application related certifications
Interested candidates kindly drop your CVs at firstname.lastname@example.org
The One Stop IT Solution Provider Established in the year 1999 MSP Hitect (M) Sdn. Bhd. is one of the fast growing providers of Consulting, Technology and Outsourcing services. With the philosophy of " Total Customer Satisfaction " catering to small and medium size business houses, MSP has grown into a successful and leading corporate in the highly dynamic and compatitive IT sector.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases