Product-based company: Mobile app product-based company for both IOS & Android platform,positioned as Life's Photobook & Social Media for Influencers
Life's Photobook: A platform for our users to share more meaningful and intimate contents from different areas of their lives,these contents will be organized in a purposeful manner on Justory platform so they can share it with their next generations to come
Social Media for Influencers: A platform for our users to build their personal brand through contents which will provide value and benefit the lives of others.
Learn more about our Company's purpose and mission on: www.justory.app"
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases