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Android - Support Engineer

Keywords / Skills : adb shell, Android Flash station, Android Support Engineer

3 - 8 years
Posted: 2018-12-05

IT/Computers - Software
Technical Support Engineer
Posted On
5th Dec 2018
Job Description
• Very good communication skills in English and Mandarin (both written and speaking)

• Strong knowledge of Android Messages, Dialer, and Contacts or similar messaging apps.

• Experience with testing apps on multiple Android device manufacturers (OEMs). Experience with Android Messages app or similar messaging apps a plus.

• Proficient in RCS Terminologies.

• Experience in troubleshooting technical issues including capture and analysis of client logs.

• Ability to troubleshoot bug and different types of crash reports.

• Strong knowledge in 'adb shell' to capture logs and install/upgrade/downgrade different versions of Android Messages.

• Experience with Android Flash-station to install/upgrade/downgrade different versions of Android OS.

• Pass through bugs to corresponding Internal Teams where intervention required.

• Ability to take judgment calls on relative importance of bugs and feature requests and negotiate with clients & internal teams as needed

• Experience to debug messaging flow in client log.

About Company

Crest Business Solutions is MSC Status company based in Malaysia. We cater to the information technology and outsourcing needs to a wide gamut of industries.

The company is registered with the Ministry of Finance Malaysia and have earned the recognition as a notable IT company.

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