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Application Engineer (SAP) ( Location : Cyberjaya)

Keywords / Skills : Oracle, HANA, SAP Basis, Sybase, DB2 , J2EE, ITIL , ABAP, Netweaver Java Administration, ICTO, Performance Tuning, Configuration, Patch management, JSPM

0 - 10 years
Posted: 2018-06-19

IT/ Computers - Software
Other Information Technology
Posted On
19th Jun 2018
Job Description
Role Purpose:
  • The Application Engineer is required responsible for supporting project development and ensure operation stability which the same time responsible for customer communication and platform management. 
  • Application Engineer is also responsible in managing the technical product management which assigned to them.

Technical Skills : 
  • Understanding the System architecture of SAP Business suite and SAP NetWeaver 7.0 
  • Worked and good at SAP Basis monitoring, administration, troubleshooting, Implementation, Migration, Upgrades, Performance Tuning, Basis change activities 
  • Work on Monitoring and customer ticket (P1, P2, P3, P4) 
  • Experienced in SAP Basis Technology ( ABAP, JAVA) 
  • ABAP, JAVA troubleshooting skills. 
  • Certification in SAP/Portal, Unix/Wintel or Oracle/MaxDB/SQLPLUS/HANA is advantage 
  • All SAP standard Basis related change activities like TMS configuration, Support package stack upgrade, Kernel upgrade, client copy, parameter change, Oracle tuning 
  • Experience in Netweaver Java Administration, Performance Tuning, Configuration, Patch management and JSPM. 
  • Good understanding of ITIL procedures 
  • Responsible for all technical detail and resolution for P1 and P2 customer and internal INM ticket 
  • Responsible for L2 (Database refresh, Support Pack upgrade, EHP upgrade etc) and some L3 changes (Oracle upgrade etc) 
  • Responsible for investigation and provide root cause analysis for major incident through PRM approach 
  • Responsible for Performance and Tuning for SAP product and system. 
  • Execute Client copy (Remote, Local, import/export), Homogenous and heterogonous copy procedure, SAP printing issue, Kernel upgrade 
  • Able to locate and analyze the error log and give technical recommendation to fix the issue. 
  • Able to understand the EWA report and take action based on the recommendation given. 
  • Able to identify, analyze and understand the error log and give technical recommendation to fix the issue 
  • Implementing and maintaining all types of used DB’s (including HANA, Oracle, DB2, Sybase SE and MaxDB) end to end administration, backup & restore methodology 
  • Able to perform all Application task that required to be done from OS level. ( Application task means able to log to OS , check the system details, housekeeping etc. ) 
  • Able to lead the Technical discussion and provide recommendation to support the finding. 
  • 3rd level support ( Handling escalation from the operation team) 
  • Experienced in executing LI, L2 and some L3 changes.( i.e Support Pack, EHP upgrade, oracle patch upgrade, Database refresh, client copy, language installation, etc) 
  • Design and implementation of high availability and disaster recovery mechanisms. 
  • Extensive experience with the installation, upgrade and configuration of SAP products such as ECC, BW, PI, ITS, Enterprise Portal, Solution Manager, APO, BW-A and NWDI (both NW 2004 and 7 Release). 
  • Understand the impact of issues/incidents on the business. 
  • Have through knowledge of technology relating to the product : Oracle, HANA, Sybase, DB2 etc. 
Qualification :
  • University degree in IT or equivalent technical or professional qualification with: 
  • o 0-3 years of experience in a relevant field of activity for Beginner Level. 
  • o 4-7 years of experience in a relevant field of activity for Intermediate Level. 
  • o 8 and above years of experience in a relevant field of activity for Professional Level. 
  • Fresh Graduates are encouraged to apply for entry level. Must possess University degree in IT or equivalent technical or professional qualification 
  • Minimum 5 years of working experience as SAP Basis/Product Management 
  • Possesses qualification in ITIL is an added benefit 
  • Have an In depth knowledge of IT infrastructure, its independencies & skill sets preferably with some formal training in Virtualization technologies 

About Company

T-Systems Malaysia Sdn Bhd

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