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Application Engineer (SAP) ( Location : Cyberjaya)
Keywords / Skills : Oracle, HANA, SAP Basis, Sybase, DB2 , J2EE, ITIL , ABAP, Netweaver Java Administration, ICTO, Performance Tuning, Configuration, Patch management, JSPM
Role Purpose: The Application Engineer is required responsible for supporting project development and ensure operation stability which the same time responsible for customer communication and platform management. Application Engineer is also responsible in managing the technical product management which assigned to them. Technical Skills : Understanding the System architecture of SAP Business suite and SAP NetWeaver 7.0 Worked and good at SAP Basis monitoring, administration, troubleshooting, Implementation, Migration, Upgrades, Performance Tuning, Basis change activities Work on Monitoring and customer ticket (P1, P2, P3, P4) Experienced in SAP Basis Technology ( ABAP, JAVA) ABAP, JAVA troubleshooting skills. Certification in SAP/Portal, Unix/Wintel or Oracle/MaxDB/SQLPLUS/HANA is advantage All SAP standard Basis related change activities like TMS configuration, Support package stack upgrade, Kernel upgrade, client copy, parameter change, Oracle tuning Experience in Netweaver Java Administration, Performance Tuning, Configuration, Patch management and JSPM. Good understanding of ITIL procedures Responsible for all technical detail and resolution for P1 and P2 customer and internal INM ticket Responsible for L2 (Database refresh, Support Pack upgrade, EHP upgrade etc) and some L3 changes (Oracle upgrade etc) Responsible for investigation and provide root cause analysis for major incident through PRM approach Responsible for Performance and Tuning for SAP product and system. Execute Client copy (Remote, Local, import/export), Homogenous and heterogonous copy procedure, SAP printing issue, Kernel upgrade Able to locate and analyze the error log and give technical recommendation to fix the issue. Able to understand the EWA report and take action based on the recommendation given. Able to identify, analyze and understand the error log and give technical recommendation to fix the issue Implementing and maintaining all types of used DB’s (including HANA, Oracle, DB2, Sybase SE and MaxDB) end to end administration, backup & restore methodology Able to perform all Application task that required to be done from OS level. ( Application task means able to log to OS , check the system details, housekeeping etc. ) Able to lead the Technical discussion and provide recommendation to support the finding. 3rd level support ( Handling escalation from the operation team) Experienced in executing LI, L2 and some L3 changes.( i.e Support Pack, EHP upgrade, oracle patch upgrade, Database refresh, client copy, language installation, etc) Design and implementation of high availability and disaster recovery mechanisms. Extensive experience with the installation, upgrade and configuration of SAP products such as ECC, BW, PI, ITS, Enterprise Portal, Solution Manager, APO, BW-A and NWDI (both NW 2004 and 7 Release). Understand the impact of issues/incidents on the business. Have through knowledge of technology relating to the product : Oracle, HANA, Sybase, DB2 etc.
Qualification : University degree in IT or equivalent technical or professional qualification with: o 0-3 years of experience in a relevant field of activity for Beginner Level. o 4-7 years of experience in a relevant field of activity for Intermediate Level. o 8 and above years of experience in a relevant field of activity for Professional Level. Fresh Graduates are encouraged to apply for entry level. Must possess University degree in IT or equivalent technical or professional qualification Minimum 5 years of working experience as SAP Basis/Product Management Possesses qualification in ITIL is an added benefit Have an In depth knowledge of IT infrastructure, its independencies & skill sets preferably with some formal training in Virtualization technologies
T-Systems Malaysia Sdn Bhd
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