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Application Support Analysts

Keywords / Skills : "Application Support Analysts", "Application Support", "Production support", 'Application support engineer", "L2 support', "Support analyst", "App support"

1 - 8 years
Posted: 2019-01-08

Job Description
Kindly find the required JD for your reference

Skills:Application Support Analysts

Work Location: KL Malaysia

Experience: 1-8 Years

Nationality: Malaysian Citizens 
Rotational Shift  


Level 2 Applications Support – Job Description

• Attends to technical problems/issues/incidents related to some Banking applications through onsite support, email, chat and phone.

• Provides assistance in diagnosing Application problems and providing solutions to resolve a technical problem/issue/incident.

• Applies troubleshooting techniques, tools and procedures to identify problems, investigate causes and recommend solutions to fix the problems/issues/incidents.

• Gives advice to customers/users on how to fix the problems/issues/incidents.

• Monitors problems/issues/incidents to ensure that these are completely resolved.

• Assists in fulfilling ad-hoc and enhancement service requests by running reports, implementing the solution, performing system integration testing, and assisting users in performing user acceptance testing.

• Mandatory Skills required à Java + SQL OR Hitachi eBworx TBS (transaction banking) product or eBworx Cash Management System

• Must be local Malaysians only

Interested candidates kindly revert back with your updated CV along with the following details mentioned below at vinayak.naik@benbree.com



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About Company

www.benbree.com
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