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Application Support Analysts

Keywords / Skills : "Application Support Analysts", "Application Support", "Production support", 'Application support engineer", "L2 support', "Support analyst", "App support"

1 - 8 years
Posted: 2019-01-08

Job Description
Kindly find the required JD for your reference

Skills:Application Support Analysts

Work Location: KL Malaysia

Experience: 1-8 Years

Nationality: Malaysian Citizens 
Rotational Shift  

Level 2 Applications Support – Job Description

• Attends to technical problems/issues/incidents related to some Banking applications through onsite support, email, chat and phone.

• Provides assistance in diagnosing Application problems and providing solutions to resolve a technical problem/issue/incident.

• Applies troubleshooting techniques, tools and procedures to identify problems, investigate causes and recommend solutions to fix the problems/issues/incidents.

• Gives advice to customers/users on how to fix the problems/issues/incidents.

• Monitors problems/issues/incidents to ensure that these are completely resolved.

• Assists in fulfilling ad-hoc and enhancement service requests by running reports, implementing the solution, performing system integration testing, and assisting users in performing user acceptance testing.

• Mandatory Skills required à Java + SQL OR Hitachi eBworx TBS (transaction banking) product or eBworx Cash Management System

• Must be local Malaysians only

Interested candidates kindly revert back with your updated CV along with the following details mentioned below at

If this mail isn't relevant to you kindly pass it on to your friends or someone who is actively looking for job.

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