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Application Support Consultant

Keywords / Skills : Project Management, Consultancy, Financial Accounting, Project Implementation, Human Resource

3 - 13 years
Posted: 2019-08-22

Job Description

Responsibilities

  • Provide system application support to clients, perform trouble-shooting functions and resolve customer issues.
  • Support the Account Management team in pre- and post-sales including feedback on RFP, system walk-through, product demo and presentations, requirement analysis and proposals for solutions
  • Ensure high customer satisfaction in pre- and post-sales support activities
  • Support the Customer Support Lead in daily activities.
  • Follow up and complete timely on all issues reported by client.
  • Collaborate with the project consultants and product support teams to determine how products and services can be delivered according to clients’ needs
  • Provide professional consulting services for IFCA’s solutions and services, customizations, business processes, complex custom reports and special projects
  • Analyze existing clients’ systems, interface requirements, business processes and operational needs
  • Participate in establishing and monitoring the implementation of solutions
  • Adept at identifying and framing problems, setting priorities and making critical assessments

Requirements

  • Degree in Finance / Accounting / Business / Computer Science
  • Related 3 to 5 years’ work experience in the IT industry,with knowledge of accounting or human resource software and experience in property, constructions, or hospitality industry is added advantage.
  • Pleasant personality with excellent communication skills.
  • Ability to develop and maintain good relationships with key customer technical and middle management personnel
  • Strong IT Technical skills and Project Management skills
  • Proactive, result-oriented, self-motivated and a team player.
  • Analytical thinking and able to work independently and well under pressure.
  • Must be willing to travel (within Asean).
  • Fresh graduates are encourage to apply.


About Company

A transformation powered by amazing people and ideas.

IFCA MSC Berhad was founded in 1987 and we have been listed on the Malaysian Exchange of Securities Dealing and Automated Quotation Berhad (MESDAQ) on Bursa Malaysia since 2003.
IFCA has been the solution of choice for large successful developers and growing businesses in the property sector over the last 30 years. We have proven time and again that we understand the industry and we continue to grow exponentially. Nothing beats time-proven partners in business.

A pioneer of dynamic technology, the company is experiencing rapid growth. We are seeking dynamic individuals who are creative, positive-minded and innovative to be part of the IFCA family.
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