Application Support Engineer
Scope of work
Work includes handling incoming issues from users worldwide, supporting other service delivery areas with system/database competence, developing or supporting the development of new technical solutions and improving the current services.
Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.
This role requires installation and configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or email communication.
This role is responsible to comply with security policies and procedures of our client/company.
This role has to use the appropriate standards, procedures and guidelines with regard to service delivery processes, reporting, and documentation and authorisation levels.
Degree or Diploma in IT/Computer or any relevant discipline.
1-2 years working experience in IT Application Support environment.
Some background in software development/ testing/ maintenance will be an added advantage.
Experience in supporting Cards and Payment solutions would be advantageous.
Experience with mission critical transaction systems would be ideal.
Formal knowledge and practice of ITIL and project processes
Fresh graduates are encouraged to apply as trainings will be provided as well.
SQL Server 2005/2008 training/advanced knowledge (operations, SQL jobs, basic administration, overview)
T-SQL training/advance knowledge (queries, basic SQL statements tuning, handling high volume of data)
Windows Server user knowledge (scheduled tasks, windows administration, Event Logging, basic network overview)
Windows scripting (CMD, BAT, VBS)
Understanding/overview of configuration management (Releases, Change Implementation Plans, responsibilities and approvals, promotion through various testing stages to production, rollback plans, ...)
Understanding/overview of development, testing and deployment life cycle
Understanding/overview of testing principles and methods
Basic understanding/overview of system continuity concepts for mission critical systems
Understanding/ overview of cards payment systems, Electronic Funds Transfer (EFT) industry
Highly motivated team player and always eager to learn new technologies.
Excellent communication and interpersonal skills.
Demonstrated ability to lead a small team
Commitment to delivery, flexible and worked in a multinational environment.
Demonstrate flexibility, professionalism, reliability and adaptability to irregular working pattern.
Strong analytical / trouble shooting skills
Strong problem handling skills
Customer focussed and understands service provision needs (eg. SLA requirements, ticket handling, requests prioritization, ...)
Reliable and able to work independently
Good command over English (written and spoken)
Local candidate preferred.
MUST be able to work 24/7 once a month – and must be able to travel to the office if and when needed if there are operational issues even beyond 12am ..
Ability to speak Mandarin or Cantonese would be an added advantage
Walkin for you