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Keywords / Skills : ITIL, Service management, Incident Management, Reporting, ServiceNow(SNOW), UNIX, SQL, Problem Management

3 - 5 years
Posted: 2018-11-29

Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Banking/ Financial Services
IT/ Computers - Software
Technical Support Engineer
System Administrator
Systems Engineer
Posted On
29th Nov 2018
Job Description
Job Description:
  • Incident Management, Service Request fulfillment, Reporting, Monitoring and Healthcheck activities, Governance & Reporting, Major Incident Management.
  • Associates with basic ITIL knowledge (Foundation Level) and have hands-on experience with Incident Management.
  • MIM (Major Incident Management), Problem Management & basics of Change Management.
  • Well versed with L1, L2 Application Support environment which will include basic knowledge of 3 tier client-Server technology, Basics of Unix, Database and Middleware technologies.
  • Have worked in client facing environment where candidate need to interact with client precisely w.r.t to IM, MIM, PM.
  • Strong SQL, Unix experience
  • Major Incident Management, Problem Management, Governance and Reporting, SWOT Analysis, Shift Left..

About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

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