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Application Support Lead

Keywords / Skills : Application Support, Production support, Support analyst, L2 support, App support, Technical support, Application support engineer

5 - 15 years
Posted: 2019-05-10

Banking/Financial Services
Other Information Technology - Support Analyst
Post Graduate
Posted On
10th May 2019
Job Ref code
Job Description
Application Support Lead

Location: Petaling Jaya, Malaysia/ Bukit Jalil, KL

Ref: 1900009284

Why work at Standard Chartered Bank?

Standard Chartered Bank have been helping corporate and institution clients to manage their global investing and financing needs for over 150 years. But it’s not just their long history that makes the bank a unique place to be. They’re proud to live up to their brand promise: Here for good. Ethics, integrity and sustainability are what their reputation is built on. And that promise applies just as much within the organisation as it does to how they do business. Dedicated to giving everyone a safe place to innovate within a uniquely diverse workforce, it’s an environment where people are part of a truly international team, with a real voice. Here, you’ll have the freedom to make an impact and a difference through your work.

Key Responsibilities:

• Involve in troubleshooting and resolution of production issues.

• Perform Root cause analysis wherever required.

• Identify preventive and proactive enhancements to provide stable production environment.

• Govern and support implementation of changes in production environment.

• Work closely with Support Managers and other interface team for the technical solutions

Key Tasks:

• Overall improvement on application support operation. Work and interact closely with Technology teams for fixes and SIPs.

• Dealing with user problem tickets & calls and investigations.

• Responding to user queries around system functionality.

• Support BCP & Disaster Recovery Drills.

• Incident trend analysis.

• Resolution of failures in any Batch/ Interface File Delivery.

• Application Sanity after major production releases.

Our Ideal Candidate

Academic & Professional - Educated to Degree Level

Skills & Attributes:

• Java, JSP, Servlets, Struts & Spring framework, Hibernate, Ajax, Websphere/Weblogic/JBOSS/TOMCAT, Webservice, SOA. ASP classic, ASP .Net, SQL scripting, VB .Net

• Unix Shell Scripting, MS Dos Batch Scripting

• Good knowledge on Database solutions such as Oracle, Sybase, MS SQL etc

• Sound knowledge and hands-on in handling Incidents and Managing Incident Management

• System Framework - Visual Studio, advance of Networkings, IIS Web publishing, Tomcat, JBOSS, Windows, Linux, IBM Websphere & MQ, DaaS, WaaS

• Relevant experience in application support role for at least 5 years.

• Understanding and knowledge on ITIL processes.

• DBMS - Microsoft SQL

• Knowledge of Networks.

• Good communication skill

What you can expect from Standard Chartered Bank.

Your hard work and talent are valued very highly, which is why you can expect a carefully chosen package of rewards with a total offering including a flexible working policy to support your work-life balance. After all, your wellbeing is just as important as salary and benefits. Standard Chartered Bank also offer career and development opportunities, plus the chance to build your skills, they believe in investing in your development, so you can go as far as you want. High quality managers are an important part of that and their leaders ensure you’re supported, inspired and recognised.

About Company

Established in 1997, Resource Solutions is a provider of Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions.
As part of the Robert Walters Group – a world-leading specialist professional recruitment consultancy, our business has considerable resources at its disposal. With a global footprint across 25 countries, we’re able to work in close partnership with organisations and manage everything from global accounts with demanding resourcing strategies to single sites with lower recruitment volumes.
We currently source and recruit for clients in over 40 countries, manage a recruitment budget of over £2 billion and hire tens of thousands of employees each year. We’re in a strong position in the market, and aim to build on that further still – developing quality solutions and driving service improvement, innovation and value in order to continuously exceed client expectations.
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