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Application Support Specialist (L1/L2)

Keywords / Skills : SQL, HTTP, LINUX, UNIX, Java

1 - 6 years
Posted: 2019-07-26

Nationality
Malaysia
Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Diploma
Posted On
26th Jul 2019
Job Description
Responsibilities:
  • Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
  • Own and track tickets within SLAs
  • Identify, resolve or manage the resolution of system issues
  • Take calls and service ticket requests on a ticket system
  • Supports internal clients with system admin tasks and product knowledge expert advice.
  • Seek more information, by asking the right questions to collect information to resolve the issue or escalate to a specialist
  • Communicate to Level 1, 2, 3 teams keeping clients and management informed · Manage escalation to 2nd Line
  • Updating and managing Knowledgebase
  • Familiar working with automated system monitoring and applications across large netwroks Technical Support is a 24/5 service delivered by teams based in Australia (Sydney), United Kingdom (London) and United States of America (Miami)
  • Be a part of a 24*5 rotation

Key Skill(s)

About Company

CXL Executive develops hiring strategies that are parallel with your company’s goals. With our access to numerous candidate networks, we can assist with better candidate fit and an accelerated recruitment cycle for increased levels of satisfaction. Our aim is to provide the right people for every staffing category.
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