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Applications Support (Telemetry) Consultant

Keywords / Skills : HTML , XML, Graphical design tools, SCADA

0 - 5 years
Posted: 2019-09-03

Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
3rd Sep 2019
Job Description
Undertake application support and project work as allocated by the team leader to ensure adherence to SLA and ITIL principles and best practice.

Driving improved support through completion of operational acceptance into service measures and activities.

Ensuring support of team standards in their specialist areas; -

   Documentation.

   Shift Left: Move of administrative tasks to service desk to increase first time fix.

   Security: Adherence to security standards for access and integrity of applications

   CSI: Facilitate continual service improvement.

Work with team leader to ensure the timely delivery of project deliverables assigned to their specialist area.

Ensure ‘cover’ understands the commitments on the team and is able in periods of absence to undertake requirements.

Report any risks to project delivery to the team leader for inclusion in project risk register should mitigation not be possible.

Support ‘cover’ in undertaking project related requests, documenting and assuring acceptance of the documentation by lead.

Comply with change management process when implementing project requests.

Ensure all compliance requirements specific to their specialist area are supplied to team leader and assured to audit requirements.

Ensure all capacity and availability concerns related to their specialist area are raised with the team leader to be recorded for budgetary planning / CSI review.

Reviewing, prioritising and undertaking CSI registry actions.

Provide training to ‘cover’ on known issues and workarounds in their specialist area. Assess ‘covers’ documentation in this area correct and sign off for use.

Assist the cover in investigation of monitoring events, explaining the investigation process, sources of information and likely causes.

Raise any operational concerns or suggested improvements in functional area to team leader for inclusion in CSI register or change request process as required.

Driving improved support through completion of operational acceptance into service measures and activities.

Act as the point of contact for the telemetry supplier, ensure a healthy relationship is maintained and a partnership approach is adopted.

Facilitate within lead area the stakeholder engagement process in order to underpin continual service improvement. 
Represent IS and the IT Platforms team in a professional manner at all times.

Any other duties as required and directed by the team leader or Head of IT Platforms which are pertinent to the role.



About Company

Xchanging Asia Pacific and YTL Communications formed a 50:50 Joint Venture in March 2012, forming Xchanging Malaysia Sdn Bhd. Xchanging Malaysia combines the world-class practices from Xchanging and Malaysia’s fastest growing 4G mobile network from YTL, to deliver cutting-edge and innovative Technology offerings. Focuses on High-End IT Outsourcing, System Integration, Infrastructure Management and Cloud-based Technology offerings.
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