EnSoft is headquartered in Singapore. It is an IT Software Consulting group with business operations in Singapore and India. Founded in 2007, EnSoft is one of the leading companies in IT consulting services, spanning diverse industry domains including Hi Tech, Banking and Finance, Manufacturing and Logistics, and FMCG to name a few.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases