Description: Manage the billing team responsible for overall department billing which includes, detention charges and other miscellaneous recoveries. Perform audit of collections of detention/washing/recoveries & demurrage charges made at depot / PSA yard / appointed agents in Malaysia are complete and correct. Any non-collection and short collections are to be followed through with these appointed contractors. Validate refund request, write-off request and other forms of adjustments to ensure these request are properly and approved. Ensuring compliance with POM policies. Liaise with Auditors on credit and collection queries. Approve cashier report. Void cashier reports through email requests. Assist to move payment on the discrepancies by cashier through email requests. Correct and cancel invoice. Adjust forex difference. Guiding and providing advice/training to staffs on RRS and finance system, include business operation process. Liaising with CFCs and Operation team to clear all dispute items. Proposing potential improvement/ standardization on current process/ system including financial and business operation. Ensure internal AR process documentation is updated. Monitoring and providing updates to Finance Manager on Account Receivable SLAs and KPIs on a monthly basis. Assist Finance Manager in Adhoc Report/Projects. Assist internal and external auditor in conducting audit field work.
Requirements: Bachelor Degree in Finance/Accounting or Professional Degree in Finance/Accounting(CPA, ACCA & etc) Minimum 5 years of working experience including 2 years at Supervisory level. 3 years of experience working in finance shared service must be willing to work in Subang Jaya Mon - Fri 8.30am - 5.30pm Interested applicants may submit your resume to email@example.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases