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Assistant Manager - Claims

Keywords / Skills : Assistant Manager - Claims

5 - 7 years
Posted: 2019-05-01

Banking, Insurance & Financial Services
Claims Management
Posted On
1st May 2019
Job Ref code
Job Description


Key responsibilities:
  • Execute the strategy developed by Manager of Claims to support the business needs.
  • Analyze claims trends and alert the underwriters and marketing personnel of multiple claims or adverse claims experience
  • Manage the performance of the service providers to ensure they comply with our requirements in terms of reliability, effectiveness and customer satisfaction
  • Manage and monitor the performance of the team to ensure we meet or exceed the customers' expectation
  • Approve/recommend claim settlement fairly and equitably and within the TAT set in OSPE
  • Ensure minimal complaints and attend/resolve to them promptly
  • Manage the claims recovery diligently to meet the objective set in OSPE,
  • Ensure effective and efficient of administration of day to day business operations in line with SOP across all support functions
  • Ensure consistency with enterprise risk management guidelines
  • Ensure compliance with regulations and laws
  • Ensure good corporate governance is practiced and are being exercised by the company
  • Build an organization that attracts and retain talents to ensure critical business processes are highly efficient and effective.
  • Assemble and empower a high performing team.
  • Ensure regular communication of key imperatives.

Minimum requirements:
  • Degree in Business Administration/Economics or its equivalent
  • Minimum 5-7 years of working experience in claims
  • Good verbal and written communication skills with ability to interact with all levels of personnel (i.e. internal and external customers) effectively
  • Computer literate and proficient in MS Office applications (Word, Excel & Powerpoint)

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