Chailease Berjaya Credit Sdn. Bhd. is a joint venture company between Chailease Holding Co., Ltd and Berjaya Corporation Bhd. The company is established in September 2015.
Chailease Holding Co., Ltd is the largest leasing company in Taiwan and it has affiliates in China, U.S., Thailand and Vietnam. Berjaya Corporation Bhd. is a listed corporation which controls a wide array of business in Malaysia.
The core business of Chailease Berjaya Credit Sdn. Bhd. includes vehicle hire purchase, easy payments, insurance, equipment financing, factoring and leasing. In line of the new establishment, we would like to invite candidates who are dynamic, independent and willing to take challenge to join our team.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases