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Keywords / Skills : Fraud Management, Fraud Analyst, Fraud Detection, Fraud Investigation, Cantonese

2 - 6 years
Posted: 2019-05-08

Job Description
Minimize Fraud losses for SCB products by analysis of fraud trends, MIS, reviews, reporting and compliance

To manage the relationship between FRSC, GBS MY and Business stakeholders, ensuring optimization of delivery platforms and processes in order to deliver customer focused support on Authorization and Fraud control processes across various geographies.

To identify all service enhancements opportunities, develop and monitor operational plans to achieve them. Manage the relationship with clients/Countries with respect to all service related needs/issues.

Identify Cost save opportunities-through automation or otherwise.

Ensure that policies and processes are followed to identify and minimise accounts that show a high risk usage pattern.

Develop system tools and processes/policies to keep the new fraud trends under control.

Follow through on policy/parameter changes wherever required in order to improve the portfolio quality.

Ensure that alerts are monitored and acted by the team on a case to case basis with a balance of fraud risk and customer service.

Timely communication of key information and trends to the Top Management by way if generating and using detailed Fraud Control MIS.

Ensure the team creates and manages a comprehensive MIS for tracking and monitoring frauds and advice senior management of early warning trends.

Ensure the team actions all related processes within mandated timeframes.

Provide co-ordination and support in the roll out and maintenance of key processes across the country.

Provide system and information support to all regions.

Pro-active analysis and information of application sourcing and other control measures.

Reporting of Cases/data to the Group.

Management of Fraud Disputes.

Ensure the unit is manned 24/7

Maintaining high level of customer satisfaction by ably handling customer service queries without compromising on the assets of the bank.

Ensure adequate training (On the Job, soft skill, etc.) is provided to all staff members

Ensure that the team members only use systems and access information for which they have authorization and only use the systems and information in ways and for purposes for which they have been authorized.

Participate in all meetings/discussions including monthly SRM calls organised by Country Stakeholders and provide necessary guidance/support.



About Company

Standard Chartered
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