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Keywords / Skills : Assistant Manager, Team Leader, Call Center

1 - 4 years
Posted: 2018-11-13

Job Description
  • To ensure desired customer delight by providing satisfactory response to customer interaction. 
  • Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. 
  • Evolve more effective work process for improving customer interactions. 
  • Constantly monitor & review performance metrics for achievement of objective. 
  • To interface with respective work centre for resolution of complaints. 
  • Manage resolution of billing queries /Issues. 
  • To track & ensure closure of complaints. 
  • To effectively manage Contact Centre operations for constant performance achievements. 
  • Identify relevant training needs of agents & ensure effective implementation. 
  • Effectively manage shift operations. 
  • Interface with IT/HR/Training/Quality. 
  • Collate data & generate MIS report. 


About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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