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Assistant Manager, Technical Account Management

Keywords / Skills : Technical Account Manager, Assistant Technical Account Manager, Account Manager, Information Technology, IT

3 - 8 years
Posted: 2019-07-02

Team Leader/Technical Leader
Post Graduate
Posted On
2nd Jul 2019
Job Ref code
H - IT - 3
Job Description
The Assistant Technical Account Manager will responsible in assisting the Technical Account Manager for relationship management, interpreting, and disseminating key performance indicators to some of our highly valued clients. The position requires project management skills, leading teams through change management of the client, implementation, and reporting. The senior account management role provides clear communications between the client and the team. 

Primary Duties, Responsibilities and Requirements 
  • Disseminates key information and metrics, as defined by the client, throughout the entire organization
  • Delivers to the client requested information in a timely manner; meets and exceeds client deadlines
  • Analyzes current performance trends and identify ways to improve overall performance. 
  • Speaks with and documents to clients on a regular basis in order to verify, clarify, or record understanding and directions. 
  • Responsible for developing the project plans outlining the scope of work and timelines for completion of project.
  • Implements all details of the client’s contract 
  • Makes presentations to clients and internally as needed
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Performs other related duties and assignments as required and as assigned by supervisor or manager.
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment 
  • Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately
  • Analyze technical needs, requirements, and state of customers’ current infrastructure and operations
  • Identify opportunities and develop technical solutions to meet customers’ needs and requirements. 
  • Demonstrate in depth knowledge of client products and associated technologies, especially those employed by assigned accounts 
  • Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies
  • Bachelor’s degree or Graduate degree preferred or equivalent experience
  • 3 to 5 years experience in account management, relationship management, and customer care with two years of project management or project planning and implementation
  • Excellent skills in Microsoft Word, Excel, PowerPoint, Project, and Outlook 
  • Experienced in call management systems or change management systems desired 
  • Experience in IT backgrounds 
  • Excellent verbal and written communication skills. 
  • Good critical thinking and creativity skills. 
  • Must have an exemplary attendance record. 
  • Ability to work under pressure, meet deadlines and be accountable for the performance of others 
  • Must maintain a positive and professional attitude.

About Company

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
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