Keywords / Skills : Audio Visual, AV Systems, Digital Sign, Video Processing, LCD, Projector, CTV, TV, LED, Cctv Monitoring, Video Conferencing, Video wall, Display System, HDMI, Lighting Systems, Linux, Chrome, Windows Server
Understand the clients’ requirements and design solutions that are technically accurate, meet the functional requirements, whilst also taking into account considerations such as budget, longevity, ease-of-use and reliability.
Design and propose post-install services such as Content Management, Content Creation and Device Monitoring.
Author proposal documentation with supporting conceptual drawings, Bill-of-Materials and Scopes of Work.
Present budgetary quotations for the designs.
Get approvals for the developed designs from the client.
Overseeing the production of DWG system drawings, 3D renders and content wireframes.
Liaise with management for support in respect of commercial terms and any ‘politics’ with the client, other trades or 2.0 partners.
If an order is received for the completion of the project the Solution Architect will work with the Project Manager to ensure that there is a robust project plan.
As the project proceeds the Solution Architect will continue to assume responsibility for the technical design, making appropriate adjustments should the need arise and communicating with the rest of the project team, including partners and other trades, where required, in support of the Project Manager.
Support the Projects and Service Delivery teams as one of 2.0 Concept’s Subject Matter Experts. This will include responsibilities for the execution of engineering matters such as:
Configurations of system ‘head-ends’ and supporting infrastructure.
Configuration of end-points such as media players, video processors and displays.
Software configuration and testing to bring the system to ‘sign-off’ standard e.g. user access policy, content management workflows, installation of supplied custom media and applications.
On-boarding Content and Device Management services.
Experience of architecting digital media systems. Specific knowledge of the following platforms is desirable:
DIY Raspberry PI Playback
Samsung SMART Signage Platform
Tripleplay (Triplesign, TripleStream, TripleTV, TripleVOD core modules and enhancements)
On Premise Server Configurations of CMS Platforms.
Knowledge of digital media file formats and streaming technologies.
Knowledge of signal distribution, matrix switching and video wall processing systems from manufacturers such as Extron, Kramer, Gefen and TVOne.
Knowledge of TCP/IP LAN/WAN networking, Windows PC workstation and server OS Network +, Cisco CCNA and A+ qualifications desirable.
Familiarity with cloud computing concepts.
LCD and LED media wall design and installation skills.
AutoCAD skills for system design.
Familiarity with AMX, Crestron and Extron control products.
Knowledge of commercial display technologies from manufacturers such as Samsung, NEC and LG.
Familiarity with touch and gesture based interactive display technologies.
Experience integrating digital signage content management systems with external sensor and contextual input technologies.
Familiarity with mobile device technologies and operating system platforms e.g. Linux, ChromeOS, Android, iOS and of course Windows.
Audio system design skills desirable.
Ability to design innovate, financially viable and reliable system that meet our client’s requirements, while remaining competitive in the market.
Demonstrate high level analytical skills with the ability to interpret complex user requirements.
Personal drive to continually keep up to speed with new digital signage trends.
Willingness to travel and out-of-town stays are occasionally required in this position.
Excellent verbal and written communication skills.
Strong multi-tasking skills.
Ability to deliver at pace whilst maintaining a high standard of work.
Ability to understand project schedule, plans and labour requirements.
Ability to prioritise and work under pressure is essential to meet necessary deadlines.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases