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Banking Contact Centre Specialist

1 - 4 years
Posted: 2019-09-20

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
20th Sep 2019
Job Ref code
4097178
Job Description
Job Description :

Job Descriptions
  • Deliver a quality customer service, ensure customer satisfaction and provide professional customer support.
  • Portray active and attentive listening to customer's inquiries on any issue arises regarding company's products / services.
  • Responsible for any customer's follow up in accordance with Call Centre guidelines.
  • Perform after call work (administration work) to the set procedures with zero defect.


Requirements
  • Diploma or Degree holder in business management, Customer Service, Marketing, or any that is equivalent
  • Minimum 1 to 2 years of working experience in customer service performing inbound calls.
  • Excellent communications in English Language and Bahasa Malaysia both written and spoken
  • Preferably Junior Executives specialized in Customer Service or equivalent
  • Willing to work on rotational shift, weekends and/ or Public Holidays.


All qualified candidates, kindly contact us at 03-2161 2121 for more details.
**Only shortlisted applicants will be contacted for an interview session.

WALK-IN INTERVIEW SESSIONS:
Monday - Friday (excluding weekends and Public Holidays)
9:00 am - 4:00 pm
Dress code: Formal Attire

Agensi Pekerjaan Intelek Talent Solutions Sdn Bhd (HQ)
(Formerly known as Intelek Talent Solutions Sdn Bhd)
Suite 4.01, 4th Floor, Wisma MCA, 163
Jalan Ampang, 50450 Kuala Lumpur.

Kindly bring along below documents on the interview day:
1. Updated resume
2. SPM and above - Education certificates & transcript (Original & Photocopy)
3. Passport photograph - 1 copy
4. I/C - Original & Photocopy
5. Latest 3 months payslip
6. Letter Offer / Acceptance Resignation Letter - current & previous employment

About Company

Since 1999, Intelek has evolved from being a small talent management solutions provider, to becoming one of the fastest growing recruitment and human resource solutions provider in the country. Our range of expertise encompasses permanent, contractual & temporary staffing, executive search & placement and payroll administration. Intelek serves a wide range of clients in supporting their excellent business through our innovative services and a team of dynamic and vibrant recruitment consultants. We transform job seekers to career seekers turning dreams into reality. We strive to seek the best in people and amplify their excellence.
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